SHIPPING & DELIVERY

Get Your CRZ YOGA Favorites Delivered

Enjoy fast and reliable shipping with easy order tracking. Feel free to contact us at support@crzyoga.com

Shipping Information

Delivery Time & Shipping Cost

Shipping to	Estimated Delivery	Prime Delivery	Shipping Cost
United States	3-5 business days	1-2 business days	Free Shipping!

* Prime Delivery

Active Amazon Prime members may receive faster 1–2 business day delivery on eligible orders.
Prime eligibility is verified after checkout based on the shipping address linked to your Amazon account.
Please make sure your shipping address is saved in your Amazon account before placing your order.

· Shipping Fee

Standard Shipping: €5.5
Free shipping on orders over €59

· Delivery Time

Estimated delivery: 5-8 Business Days
Netherlands, Italy, Belgium, Romania
Estimated delivery: 6-10 Business Days
France, Spai, Polnd, Porugal, Finland, Denmark, MaltaGibralta, ndorraSanMarino, VaticanCit, Greeceuschia
Estimated delivery: 8-12 Business Days
NorwaySweden, Albania, Moldova, Montenegro, NorMacedonia, Serbia, Kosovo, Slovakia, Lithuania, Croatia
Estimated delivery: 8-12 Business Days
Ireland, Ukraine, Guernsey, Isle of Man, Jersey, Faroe Islands, Aland Islands, Svalbard & Jan Mayen

Envío a	Tiempo estimado de entrega	Costo de envío
México	10–15 días hábiles	$100 Envío gratis en pedidos superiores a $1299

*Nota: Los pedidos enviados a Alaska, Puerto Rico y Hawái pueden experimentar retrasos de varios días debido a las condiciones del servicio de entrega.
Para más información sobre el envío, consulta la información detallada a continuación.

Shipping FAQs

How do I know that my order has been shipped?

- Please make sure your email address is correct when placing your order.
Once your order has been shipped, we will send you a shipping confirmation email with tracking information. You can use the tracking number to check your delivery status online.
For further assistance, please contact us at support@crzyoga.com

When Will My Order Ship?

- Orders are processed and shipped as soon as possible after purchase.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Why was my order shipped in multiple packages?

- Since our goods are stored in different warehouses, your order may be divided into multiple packages to be sent out from different warehouses.

Will I be charged for duties & taxes?

- No additional custom duty.

What should I do if my order is delayed?

- If your order is delayed beyond the expected delivery timeframe, please contact our Customer Care Team at support@crzyoga.com

My order shows as delivered, but I haven't received it. What should I do?

- Please check your delivery location and contact the carrier for delivery confirmation.
If you are still unable to locate your package, please contact our Customer Care Team at support@crzyoga.com for further assistance.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.

Delivery Issues

Dispatch & Delivery Times

Order Processing

All orders are processed and dispatched Monday–Friday, excluding national holidays.
Orders with dispatch delays, pre-orders, or presale items will be shipped according to the estimated timeline provided.

Delivery Estimates

We aim to deliver orders within the estimated delivery timeframe. However, delays may occur due to carrier issues, weather, or customs clearance.
Delivery times are estimates and cannot be guaranteed.

Delivery Contact

Our carriers may contact you via email or phone regarding your delivery. Please ensure your contact information is accurate to avoid delivery delays.

Missing Deliveries

Buyers are responsible for providing an accurate and secure delivery address.
If your package is marked as delivered but cannot be located:
1. Check your delivery location and surrounding areas.
2. Contact the carrier for delivery confirmation.
3. Contact us at support@crzyoga.com if further assistance is needed.
Please note that we cannot refund packages confirmed as delivered by the carrier.

* Pickup Responsibility Policy for Israel and Other Countries

All packages shipped to Israel, Germany, Spain, and other applicable countries must be picked up within the designated pickup period. If the package is not collected by the buyer within the specified timeframe, the responsibility for any delays, re-shipping costs, or package destruction will fall on the buyer. CRZ YOGA is not liable for packages that are not retrieved in time.

Damaged or Missing Items

If your package arrives damaged or items are missing, please keep all packaging materials and contact our Customer Care Team at support@crzyoga.com orclicking the popup in the bottom-right corner.
Please provide photos of the item(s), package, and shipping label so we can review and assist you as quickly as possible.
Please open your package carefully. CRZ YOGA is not responsible for damage caused during the opening process, including the use of sharp objects.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.

Need Help?

RETURN POLICY丨FAQs丨SIZE GUIDE

Can I exchange my product?

- We currently do not offer direct exchanges. Please return your item and place a new order for the item you need.

What items cannot be returned?

Items cannot be returned if they are:
· Final Sale products
· Bulk Sale products
· Worn, washed, damaged, or missing original tags/packaging
· Returned after 30 days of delivery

I received a damaged, defective, or incorrect item. What should I do?

- Please contact our Customer Care Team at: support@crzyoga.com with your order number and photos of the issue. We will assist you as soon as possible.

How can I check my refund status?

- Once your return is processed, your refund will be issued to the original payment method. Please check with your payment provider for the refund status.

I received the wrong size. Can I exchange it?

- We do not offer direct exchanges. Please return your item and place a new order for the correct size.

Non-Quality Returns

If you're not satisfied with your purchase, the item doesn't fit, or you simply changed your mind, you may request a return within30 days of delivery.
Items must be unworn, unwashed, in original condition with tags attached, and returned in the original packaging.
Bulk Sale orders, Final Sale products, and incomplete bundles or packs are not eligible for return.

Manufacturing Defects

If your item has a manufacturing defect, please contact us within 30 days of delivery.
Claims made after 30 days, or for damage caused by improper use, accidents, normal wear and tear, or incorrect washing, are not covered.

Additional Information

We reserve the right to reject requests that do not meet the above conditions and to make the final assessment of all return requests and product conditions.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.

Return Process

Need to return an item? Follow these steps:

Contact Us —→ Get Return Instructions —→ Ship Your Return —→ Receive Refund

1. Contact Us

Email our Customer Care Team at: support@crzyoga.com
Please include:
· Order number
· Item(s) you would like to return
· Reason for return

2. Get Return Instructions

Our team will provide the return address and instructions within 2 business days.
Please follow the instructions provided to ensure your return can be processed successfully.

3. Ship Your Return

Customers are responsible for return shipping costs, customs fees, taxes, and any other return-related charges.
Please ship your return with a valid tracking number. CRZ YOGA is not responsible for lost return packages.

4. Receive Your Refund

Once your return is received, we will process your refund within2–4 business days.
Refunds will be issued to your original payment method, including applicable taxes charged.
Please allow additional time for your bank or payment provider to process the refund.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.